1. GeoH Help Center
  2. FAQ Page
  3. Frequently Asked Questions

How do I reset a caregiver's credentials?

  1. Click Staff on the sidebar and choose the caregiver. Click View on the staff preview.

  2. Go to Security and choose a new username and/or password that is easy for the caregiver to remember. Only the password is case sensitive.

  3. Email and/or text credentials to the caregiver. If you enabled Force Password Reset, they will be prompted to change their password once they log in.

  4. Click Reset Credentials.