Frequently Asked Questions
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      1. GeoH Help Center
      2. FAQ Page
      3. Frequently Asked Questions

      How do I reset a caregiver's credentials?

      1. Click Staff on the sidebar and choose the caregiver. Click View on the staff preview.

      2. Go to Security and choose a new username and/or password that is easy for the caregiver to remember. Only the password is case sensitive.

      3. Email and/or text credentials to the caregiver. If you enabled Force Password Reset, they will be prompted to change their password once they log in.

      4. Click Reset Credentials.